As an online bulk food store that re-uses packaging, the presence of allergens is inevitable.
Sacks of food products containing allergens are opened and closed daily as we scoop out products and pack them into re-usable containers for customers. We use separate scoops for each product and store allergen-containing products separately in their containers. However, the allergen-containing products are not stored or packed in a self-contained area.
This means that all products may contain traces of other allergens due to cross-contamination.
If you suffer from a food allergy, especially a severe allergy, we recommend that you do not shop with us and instead purchase from a shop that only sells pre-sealed products. If you would like to know more or discuss, please feel free to email us at firstname.lastname@example.org.